March 8, 2017

Volunteer Induction 2017

Africultures is committed to bridging the gap between Africans and Australians by providing an entertaining, informative, safe, festive and family event. Africultures would like to sincerely thank and acknowledge the organisations that have supported the community through financial and in kind contributions in providing training for the Africultures volunteers (face to face and online training). Africultures Festival would like to acknowledge the support of Cumberland Council, Dooleys Lidcombe Catholic Club and Leep NGO Inc. (Volunteer Solutions).

DROP IN VOLUNTEER INDUCTION MANUAL

Volunteers are the face of the Africultures Festival and play an important role in not only making the festival possible but also engaging and interacting with the general public. This is a rare opportunity for anyone interested in learning more about African cultures and interacting with the African community.

Code of Conduct

  • Do not use language that will offend any race, ethnicity, religion, gender, culture, language group, disability group or other community in any way;
  • Use sensitive language and refrain from using profanities.

About the Festival

Entering its 9th year, Africultures festival is the largest festival in Australia showcasing the many cultures of Africa. It promotes African Arts, music and cultures in Australia. This unique one-day cultural event is held annually in March and provides an opportunity for those who have migrated to Australia from Africa countries, to share and celebrate aspects of their cultural heritage and traditions. It provides the broader community of Sydney the opportunity to discover the richness and diversity of the many African communities living in Australia.

Mission

The Africultures Festival is an annual festival showcasing the rich heritage and culture of Africa. Bridging the gap between Africans and Australians by providing an entertaining, informative, safe, festive and family event. Celebrating both cultures through music, art, crafts, dance and food.

Who are we?

The Africultures festival is organised by an African Australian committee from different African countries, service providers and Cumberland Council.

Benefits of Volunteering at Africultures Festival

Volunteers have a huge role in the festival; they help make sure the event runs smoothly:

  • Receive a volunteer shirt to keep
  • Receive a food voucher for use on the festival day
  • Receive a certificate of appreciation
  • Receive a reference for your cv
  • Learn events skills
  • Give back to the community

Key Event Staff

Event Coordinator: Amanda Moran and Fatma Mohamed

Kilimandjaro Stage: Mereline     Serengti Stage: Karina

Litterature Hour: Kimberley       Sports Coordinator: Fatma

Stalls Coordinator: Fatma             Volunteer Coordinator: Safia

Information Tent Coordinator: Cheryl

Media Liaison: Cassie French / Adama Kamara

Fashion Parade Coordinator: Tina

Africultures Festival Information Stall

Africultures Festival will have a promotional stall, see site plan for location. This stall will provide festival programs as well as general information about the activities at the Festival. The Africultures Festival Stall will be attended throughout the day by Cheryl Webster and others volunteers.

Lost Property

Lost property should be handed into the Information Stall and recorded. The Centre will operate from 6.00am – 6.30pm. Any volunteers who locate lost property must complete the Lost Property Log Sheet upon submitting the property to the Information Stall.

Waste Management

General waste bins and recycle bins will be provided throughout the festival site. Bins will also be placed within the market stalls area and food stalls areas relative to needs in those areas.

Council staff will be constantly rotating these bins throughout the day, emptying full bins into compactor trucks that will be positioned near to the Festival site.

Council staff will be deployed to clean the grounds throughout the day. At the end of the event, the park will be completely cleaned and all waste will be removed from the site.

Volunteer Roles

  • Survey Assistants
  • Fundraising Assistants
  • Stage Assistants
  • Information Tent Assistants
  • General Event Assistants
  • Fashion Parade Assistants
  • Workshop Assistants
  • Children’s Activities Assistants
  • Sport Assistants

Rights and Responsibilities as a Volunteer

Rights:

  • Be valued and treated as a co-worker, not just free help
  • Be adequately covered by insurance
  • Sound guidance and direction
  • Be provided with orientation to the organisation as well as site and position specific induction
  • Be provided with sufficient training to do the position and receive on-going training relevant to the task assigned
  • Have suggestions heard and be acknowledged for the time and contribution devoted
  • Work in a healthy and safe environment

Responsibilities:

  • All volunteers must complete the induction
  • Perform assigned tasks to the best of their ability
  • Understand the rules and guidelines of the organisation
  • Understand the purpose and philosophy of the organisation/event before committing to it
  • Inform their supervisors of any changes in the agreed time and day of assigned task
  • Be willing to attend any orientation or training necessary to their role when offered
  • Inform their supervisors of any changes in the agreed time and day of assigned task
  • Be willing to attend any orientation or training necessary to their role when offered
  • Accept support and supervision
  • Be reliable
  • Work as a team member
  • Volunteers are expected to dress appropriately and enclosed footwear must be worn by all volunteers for safety reasons

Volunteers and Worksafe

When working as a volunteer you are representing the festival to the public. Remember to maintain a positive upbeat attitude helping contribute to the friendly festival atmosphere that we all know and love.

  • Working as a volunteer for the festival in a customer service position means you may have to deal with emergencies and incidents, to handle complaints and deal with people who are stressed and upset.
  • Remember it’s not you personally that’s the problem…it’s the problem itself!
  • Stay calm and in control
  • Listen carefully
  • Display empathy
  • Identify the issue
  • Do not apportion the blame
  • Try to find a solution to the problem
  • Seek assistance from your Coordinator or Shift Manager

Looking after yourself and others

  • Personal Safety – Please be aware of your surrounding at all times. Take care when traveling to and from your volunteer shifts allowing plenty of additional time.
  • Fatigue – People make mistakes and have accidents when they are tired. Make sure you get enough rest and if you feel fatigue taking over then talk to your Coordinator or Shift Manager.
  • Make sure you vary your tasks and take regular breaks.
  • Late Shifts – Volunteer teams operate into the early hours of the morning. Please take this into consideration when arranging travel to and from your volunteer shifts. If you have a concern when exiting late night please see security at an entrance gate or contact the Duty Manager.
  • Stress – all work involves some responsibilities, problems, expectations and pressures.
  • Stress is a person’s reaction to these demands. If you feel as if you can’t cope please talk to your Coordinator or Shift Manager.
  • Bullying – bullying is repeated unreasonable behaviour directed towards a worker or a group of workers that has the potential