Privacy Policy

Africultures Festival · Last updated: September 2025

Africultures Festival is committed to providing quality services to you. This policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at Australian Privacy Principles | OAIC.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:

Name
Address
Email address
Phone number

We collect this Personal Information in a variety of ways, including:

Direct from you (e.g. via email, phone, forms)
Through our website: www.africultures.com.au
From publicly available sources
From third parties (with your knowledge or consent)

We collect your Personal Information for purposes such as:

Providing services and information to you
Communicating about events and programs
Marketing and promotional communications
You can opt out of receiving marketing/mailing communications at any time by contacting us in writing
You may unsubscribe from our mailing/marketing lists at any time

Use and Disclosure of Personal Information

We may use or disclose your Personal Information:

For the primary purpose for which it was collected
For related secondary purposes you would reasonably expect
With your consent
When required or authorised by law

We may also disclose your information to trusted third parties where necessary (e.g. event partners or service providers), but only with your consent or under legal obligation.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We will only collect and use Sensitive Information:

With your explicit consent
Where required or permitted by law
For a primary purpose or directly related secondary purpose

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure
Where required or authorised by law

Security of Personal Information

We are committed to storing your Personal Information securely. We take reasonable steps to protect it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to and Correction of your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Africultures Festival will not charge any fee for your access request, but an administrative fee may apply for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may be updated from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions, concerns or complaints about our Privacy Policy or the way we handle your Personal Information, please contact us at:

Africultures Festival
Email: info@africultures.com.au